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Masterclasses
| Welcome to Professional Beauty Live, the masterclass programme with top industry speakers, brought to you by Professional Beauty magazine. This show's series of nail, beauty and business seminars covers every facet of the industry to ensure that those topics close to your heart are the ones you will hear about. |  |
Our aim is to provide you with the chance to hear from industry legends, to get advice from those people who have actually been there and to learn tips that will make you money and have your clients queuing up to rebook treatments!
View some of last year's masterclass videos here
Sunday 7th March
| Time | Topic |
| 10:30 -11:00
|
Why your customers don’t return and how to change their minds Jenni Middleton, Editor Professional Beauty magazine |
| 11:15 - 12:00 | How to understand your team's behaviour and the HUGE effect that has on your business Jaclyn Hughes, Managing Director, Ultimate Training Solutions and owner, Ultimate Spa |
| 12:15 - 13:00 | How to measure customer satisfaction Gill Morris, co-founder GMT-Tec |
| 13:15 - 13:45 | Ingredients update - FAQs Candice Gardner, Education Training Manager, Dermalogica |
| 14:00 - 14:30 | Creating a niche offer, and cultivating a whole new customer base Karen Hastings, founder, Cupcake mum |
| 14:45 - 15:30 | Your career in nails Kirsty Meakin, international nail competition winner and Professional Beauty Awards judge; Liza Smith, celebrity and fashion week nail tech from New York and London and Amanda Gould, award-winning nail salon owner |
| 15:45 - 16:30 | Increase your coverage in the local press Andrea Ayling, Acuity Communications; Jacki Wadeson, JWPR; and Tracey Stapleton,The Spa PR Company |
| 17:00 - close | Nail Championships Award Ceremony |
Monday 8th March
| Time | Topic |
| 10:30 - 11:00 | Seven things to keep your business healthy in a recession Michelle Hammond, Spa Business Doctor |
| 11:15 - 11:45 | First-class beauty: building a luxury salon and spa Tracey Woodward, Urban Retreat |
| 12:00 - 12:30 | How to manage your team for success Ella Tracey, Managing Director Destination Skin |
| 12:45 - 13:15 | Spot fighting solutions Candice Gardner, Education Training Manager, Dermalogica |
| 13:30 - 14:15 | Interview with Marian Newman, international nail guru and legend. |
| 14:30 - 15:00 | How the male waxer becomes a man’s (and a woman’s) best friend Andy Rouillard |
| 15:15 - 15:45 | Discover the Massage Revolution John Holman – BABTAC Expert Panel Member |
| 16:00 - close | Nail Championships Award Ceremony |
Download the masterclasses programme
Professional Beauty Manchester Photos
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| Make this your most successful Christmas ever | How to help your business make its mark and cost-effective marketing strategies |
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| Masterclass visitors | Nail Masterclass |
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| Recession proof your business with male waxing |
Diagnosing adult acne |
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